Job Summary
The Assistant Extra Care Manager supports Manager in overseeing the day-to-day operations of the company to ensure efficiency, quality, and customer satisfaction. This role involves coordinating workflow, supervising staff, monitoring performance, implementing company policies, and assisting with problem-solving and process improvements. The Assistant Extra Care Manager also helps manage resources, prepares reports, and ensures compliance with operational standards to achieve organizational goals.
Key Responsibilities
- Develop and implement strategic plans to enhance Extra Care services and achieve business goals.
- Oversee daily operations, ensuring adherence to quality standards and SOPs.
- Lead cross-departmental initiatives to optimize delivery routes and improve efficiency.
- Monitor KPIs, analyze performance data, and drive continuous improvement efforts.
- Build and mentor a high-performing team through training and leadership.
- Collaborate with stakeholders to resolve escalated customer issues and ensure satisfaction.
- Prepare and present reports to senior management.
- Manage budgets, resource allocation, and operational costs effectively.
- Foster a culture of accountability, innovation, and customer excellence.
Job Requirements
- Bachelor's degree or Diploma in Business Administration, Logistics, or a related field (preferred).
- 3-5 years of experience in logistics field or similar roles.
- Proven track record in managing teams and improving operational efficiency.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities, including fluency in English.
- Proficiency in IT tools and software.
- Demonstrated ability to excel in a fast-paced work environment.
- Strong organizational skills with attention to detail.
- Ability to thrive under pressure and meet the deadlines.
- Ability to foster teamwork and cross-department collaboration.
- Knowledge of the logistics/delivery service industry is a plus.
What We Can Offer
Benefits
- Competitive salary and benefits package
- Lunch provides
- Ferry provides
Highlights
- A supportive and collaborative work environment.
Career Opportunities
- Opportunities for professional development and career growth