Job Summary
The Assistant Operations Manager supports the Operations Manager in overseeing daily delivery operations to ensure efficient, timely, and cost-effective service. This role involves managing delivery teams, coordinating logistics activities, resolving operational issues, and maintaining high customer satisfaction standards.
Key Responsibilities
- Assist in managing daily delivery operations to ensure smooth and efficient workflows
- Supervise delivery riders, including scheduling, route planning, and performance monitoring
- Ensure on-time delivery, order accuracy, and service quality standards are consistently met
- Monitor operational KPIs such as delivery time, fuel usage, rider productivity, and service costs
- Handle customer complaints and delivery-related issues promptly and professionally
- Coordinate with dispatch, warehouse, and customer service teams to ensure seamless order flow
- Prepare and submit daily, weekly, and monthly operational reports to the Operations Manager
- Ensure compliance with company policies, SOPs, safety standards, and labor regulations
- Support recruitment, training, and performance evaluation of delivery staff
- Identify process improvement opportunities to enhance operational efficiency and reduce costs
- Support operational planning during peak periods, promotions, or business expansion
Job Requirements
- Bachelor’s degree in Logistics, Business Administration, Operations Management, or a related field
- Minimum 2–3 years of experience in delivery, logistics, transportation, or operations management
- Strong leadership and team management skills
- Excellent problem-solving and decision-making abilities
- Ability to work under pressure and manage multiple tasks simultaneously
- Strong communication and interpersonal skills
- Proficiency in MS Excel, Google Sheets, and delivery management systems
- Good knowledge of local routes and delivery operations is an advantage
- Willingness to work flexible hours or shifts as required
What We Can Offer
Benefits
- Competitive salary with performance-based incentives
Highlights
- Supportive and collaborative working environment
-
Opportunity to work in a fast-growing delivery and logistics business
Career Opportunities
- Clear career growth and promotion opportunities