Job Summary
Call Agent and Messenger Agent are the specialized types of customer service professional who interact with customers exclusively or primarily through the social media platform. This role focuses on real- time, conversational support in a text- based, multimedia- rich environment.
To deliver instant, convenient and personalized customer support through the Messenger app, leveraging its features to resolve issues effectively and engage customers proactively.
Key Responsibilities
Handle Inbound & Outbound Calls
Information Management
Problem Resolution
Scheduling & Coordination
Maintain Service Knowledge
Job Requirements
High school diploma or equivalent
Proven experience 1 year in a customer service and call center
Excellent verbal communication and interpersonal skills with a clear and pleasant phone manner
Basic computer skills, including data entry and familiarity with MS Office
Must be able to work with assign
What We Can Offer
Benefits
Attractive Salary
Accommodation Allowance
Performance Allowance
လစဉ် ဆန်(၆)ပြည်
Highlights
Vibrant and inclusive workplace culture
Career Opportunities
Opportunities for professional growth and development